999xo Privacy Policy

999xo (hereinafter referred to as "we" or "the Platform") takes the privacy of its users very seriously. Our Privacy Policy explains how we collect your personal information, how we use it, and how we keep it secure. This policy applies to all data processing activities related to the use of our website and app.

999xo is a trusted online gaming platform for users in Bangladesh. We believe transparency is the foundation of trust. That is why our Privacy Policy is written in clear, simple language so every user understands exactly what we do with their information.

This Privacy Policy applies whenever you register on 999xo, play games, make a deposit, or contact us. By using our platform, you are agreeing to the terms of this policy.

999xo collects user information in various ways. The data collected falls into two main categories — information you provide directly, and information collected automatically.

Automatically collected data includes your browsing behavior, time spent on the platform, pages visited, and technical information about your device. This data helps us improve our services.

999xo uses your information only for specific, legitimate purposes. We never use your data for anything beyond those purposes without your consent.

• Account Management: To complete registration, login, and account verification.
• Payment Processing: To securely process deposit and withdrawal transactions.
• Customer Support: To resolve your issues and answer your questions.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To detect unusual gaming behavior and provide timely assistance.
• Service improvement: To analyze user experience and improve the platform.
• Legal Obligations: To comply with applicable laws and regulations.
• Promotional Communications: To send you offers and updates with your consent.

You can opt out of promotional emails or SMS at any time by contacting support. Security-related notifications will always be sent regardless.

999xo never sells your personal information. However, in certain specific circumstances, limited data may be shared with trusted third parties.

• Payment Providers: Information required to process transactions with bKash, Nagad, Rocket, and bank transfers.
• Game Providers: Only the minimum data necessary to operate the relevant game.
• Security Services: For fraud detection and prevention purposes.
• Legal Authorities: With government authorities when required by legal order or regulation.
• Business transfers: In the event of a company merger or acquisition.

All third-party data sharing is governed by confidentiality agreements, and those parties are required to comply with 999xo's standards. We ensure that only necessary data is shared.

Cookies and similar technologies are used on the 999xo website and app. Cookies are small data files stored in your browser that help us recognize you and personalize your experience.

• Essential Cookies: Essential for maintaining login sessions and ensuring account security.
• Functional Cookies: To remember your preferences such as language and theme.
• Analytics Cookies: To understand which sections of the platform are used most.
• Security Cookies: To detect suspicious activity and fraud.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of some platform features.

999xo retains your information only for as long as necessary. Different types of data have different retention periods.

• Account Information: For the duration the account is active, and for a minimum of 5 years after closure.
• Transaction records: A minimum of 7 years, in accordance with financial regulations.
• Gaming Logs: Minimum 3 years for dispute resolution.
• Communication records: Up to 2 years after the issue is resolved.
• KYC Documents: Retained long-term in accordance with legal obligations.

Once the retention period expires, data is securely deleted or fully anonymized. Certain data may be kept longer due to legal obligations.

999xo uses industry-leading security technology to protect your information. Our security team monitors the platform 24/7.

• 256-bit SSL Encryption: All data transfers are carried out through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: Advanced firewall protection against unauthorized access.
• Regular Audits: Security audits are conducted by independent third parties.
• Data Backup: Data is backed up in encrypted form on secure servers.
• Access Controls: Employee access to data is limited and controlled.

However, no internet transmission can be guaranteed 100% secure. Help keep yourself safe — use a strong password and never share your login credentials with anyone.

As a 999xo user, you have certain important rights over your personal information. Contact our support team to exercise any of these rights.

• Right to Be Informed: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or outdated information.
• Right to erasure: Request to delete your data under certain circumstances.
• Right to Restrict Processing: You may request that data processing be restricted in certain cases.
• Right to Object: The right to object to marketing communications.
• Right to Data Portability: Request to receive your information in a standard format.

Upon receiving a request, 999xo will respond within 30 business days. In some cases, legal obligations may prevent us from fulfilling a request.

The 999xo platform uses certain third-party services, such as payment gateways and game providers. These third parties have their own privacy policies that apply to their respective services.

999xo is not responsible for third-party privacy policies. However, we ensure that all third parties working with us comply with international data protection standards.

• Payment providers operate under their own security standards.
• Game providers only receive the data necessary to operate their games.
• Analytics services use anonymized data.

999xo strictly prohibits use by anyone under 18. We never knowingly collect information from minors. If we become aware that a minor's information has been collected inadvertently, we immediately delete that information and close the associated account.

If parents believe their child has opened an account on 999xo, please notify our support team immediately. We will take action within 24 hours.

999xo may update this Privacy Policy as needed. For significant changes, we will notify you via SMS to your registered mobile number or by email.

Updated policies take effect 7 days after publication. Continued use of the platform after that period constitutes acceptance of the revised policy.

• The latest version of this policy is always available on this page.
• The date of any changes will be noted at the top of this page.
• You will be personally notified of any major changes.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated privacy team. We are always committed to protecting your privacy.

• Email: [email protected]
• Live chat: Click the chat icon in the bottom-right corner of the platform.
• Support hours: Available 24/7 in both Bengali and English.